Eileen Filliben on Revolutionizing Patient Care: How Teaching Doctors ‘Soft’ Skills Can Save Lives
In healthcare, technical expertise and medical knowledge are paramount. Yet, as Eileen Filliben, a healthcare advocate and patient experience expert, points out, an often-overlooked element can be equally critical: soft skills. These include empathy, communication, active listening, and the ability to connect with patients on a human level. In addition, recognizing and overcoming implicit biases […]